| POINTS |
PLEASE COMMENT |
| 5 |
4 |
3 |
2 |
1 |
| VERY GOOD |
GOOD |
AVERAGE |
POOR |
VERY POOR |
|
|
| |
| |
| A. |
Comment on our Product |
| How do you rate our overall serice/product quality? |
5 |
4 |
3 |
2 |
1 |
|
| Do we usually meet all your expectations? |
5 |
4 |
3 |
2 |
1 |
|
| How do you compared us to our competitors? |
5 |
4 |
3 |
2 |
1 |
|
|
| B. |
Comment on our Sales |
| Do our sales personnel visit/call after purchases? |
5 |
4 |
3 |
2 |
1 |
|
| Do you have difficulities in contacting our sales personnel? |
5 |
4 |
3 |
2 |
1 |
|
| Is it difficult to place an order or get a quotation from us? |
5 |
4 |
3 |
2 |
1 |
|
|
| C. |
Comment on our Delivery |
| Do you usually get our product/service delivered in time? |
5 |
4 |
3 |
2 |
1 |
|
| Is our packaging adequately designed to protect the product? |
5 |
4 |
3 |
2 |
1 |
|
| Do you usually experience missing items / parts / information? |
5 |
4 |
3 |
2 |
1 |
|
|
| D. |
Comment on our Service |
| Is it easy to make a complaint against our product / service? |
5 |
4 |
3 |
2 |
1 |
|
| Are we polite and helpful over the telephone? |
5 |
4 |
3 |
2 |
1 |
|
| How do you rate our overall service? |
5 |
4 |
3 |
2 |
1 |
|
| Does our website provide sufficient information you required? |
5 |
4 |
3 |
2 |
1 |
|
|
| E. |
Other Comments |
Suggestion for improvements |
|
Have you had a very bad experience with any of our staff? Let us know! |
|
Responded By: |
|
| | |
